Suzi Grinboim
Results-driven Operational Manager
Joyful spirit, trustworthy manager, sweeping presence.
My Career story
My career journey stems from my natural curiosity, always asking questions, learning, and growing. I started my path by managing frameworks for people with special needs and overseeing diverse educational systems. I worked in organizational consulting and business management until I realized there was a huge need for scientific and structured methods to add to my toolset. Since then, I have focused on data research and managing cross-company processes.
My success lies in my ability to create data structures for generating intelligent reports for both internal and external clients. I have the capability to understand processes and integrate them across all systems. I manage the customer journey from the moment they purchase a product to the renewal of their agreement.Today, the data I provide, which serves as the basis for decision-making, is 95% accurate, and customer satisfaction with the service stands at 98%. This represents an incredible improvement
Work Experience
R&D Operations Manager & Data Team
Leader
- Led the company's business and operational strategy, integrating data insights to drive
product innovation and efficiency. - Managed technical and business processes ensuring seamless execution across
systems. - Directed the alignment of CRM tools across all departments to ensure unified usage and
data consistency. - Led the global operations team, data team, sales team, and developer, driving
alignment across projects and company goals. - Led data strategy to analyze business conversion rates, evaluating the impact of
marketing campaigns, sales processes, and department performance.
- Managed data strategy and analysis, overseeing a team of analysts and data
engineers. - Led data quality initiatives, standardizing processes across departments.
- Implemented data cleansing and validation protocols, increasing reporting accuracy by
75%. - Led research initiatives analyzing customer journeys and behavior
- Developed and implemented data-driven operational strategies, resulting in 98%
customer satisfaction. - Led support international team to conduct customer onboarding and implementation
processes, ensuring compliance with SLAs.
- Led Tier 1 support team, addressing customer inquiries and ensuring high levels of
service and satisfaction. - Managed product strategy to increase customer engagement and increased product
usage. - Spearheaded customer onboarding and implementation processes, optimizing workflow
for earlier product adoption. - Planned and directed international broadcasting for the league product.
- Led cross-departmental data analysis, identifying key performance drivers.
- Developed data standardization processes, enhancing reporting accuracy.
- Created BI dashboards to measure customer experience KPIs.
- Provided data-driven insights that improved CX operations and sales processes.
- Managed end-to-end project lifecycles, ensuring on-time delivery and stakeholder
satisfaction. - Optimized operational workflows and improved collaboration between teams.
- Conducted utilization analysis, enhancing resource allocation and planning.
- Led process automation initiatives to improve operational efficiency.
Education
Education
2017 – 2021- B.Sc. Industrial Engineering and Management Ruppin Academic Center
2015 – 2016- Consulting and Organizational Diagnosis Studies Haifa University
2008 – 2010- Master of Business Administration (MBA) Bar-Ilan University
1999 – 2003- B.A. Social Sciences Bar-Ilan University
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