Suzi Grinboim
Results-driven Operational Manager
Joyful spirit, trustworthy manager, sweeping presence.
- Operational Strategy Development
- Engaging Leadership
- Customer Support-Centric Design
- Process Optimization
- Data-Driven Decision Making
- Strong interpersonal communication’
I am dedicated to creating an environment where employees can thrive and excel in a dynamic and ever-evolving market.By fostering collaboration, empowerment, and
innovation, I strive to build a workplace where individuals feel supported and inspired to achieve their best. I am driven by the belief that our ultimate purpose is to serve those who serve others,
enabling teams to deliver exceptional value and create meaningful customer
experiences. Through collaboration, empathy, and strategic focus, I aim to help
customers achieve better engagement, satisfaction, and fulfillment, making a lasting
impact on their journeys. Together, we can turn challenges into opportunities and
build a future where success is shared by all.
Joyful spirit, the privilege of serving, wisdom, and continuous learning.
My Career story
My career journey stems from my natural curiosity, always asking questions, learning, and growing. I started my path by managing frameworks for people with special needs and overseeing diverse educational systems. I worked in organizational consulting and business management until I realized there was a huge need for scientific and structured methods to add to my toolset. Since then, I have focused on data research and managing cross-company processes.
My success lies in my ability to create data structures for generating intelligent reports for both internal and external clients. I have the capability to understand processes and integrate them across all systems. I manage the customer journey from the moment they purchase a product to the renewal of their agreement.Today, the data I provide, which serves as the basis for decision-making, is 95% accurate, and customer satisfaction with the service stands at 98%. This represents an incredible improvement
Work Experience
R&D Operations Manager & Data Team
Leader
- Led the company's business and operational strategy, integrating data insights to drive
product innovation and efficiency. - Managed technical and business processes ensuring seamless execution across
systems. - Directed the alignment of CRM tools across all departments to ensure unified usage and
data consistency. - Led the global operations team, data team, sales team, and developer, driving
alignment across projects and company goals. - Led data strategy to analyze business conversion rates, evaluating the impact of
marketing campaigns, sales processes, and department performance.
- Managed data strategy and analysis, overseeing a team of analysts and data
engineers. - Led data quality initiatives, standardizing processes across departments.
- Implemented data cleansing and validation protocols, increasing reporting accuracy by
75%. - Led research initiatives analyzing customer journeys and behavior
- Developed and implemented data-driven operational strategies, resulting in 98%
customer satisfaction. - Led support international team to conduct customer onboarding and implementation
processes, ensuring compliance with SLAs.
- Led Tier 1 support team, addressing customer inquiries and ensuring high levels of
service and satisfaction. - Managed product strategy to increase customer engagement and increased product
usage. - Spearheaded customer onboarding and implementation processes, optimizing workflow
for earlier product adoption. - Planned and directed international broadcasting for the league product.
- Led cross-departmental data analysis, identifying key performance drivers.
- Developed data standardization processes, enhancing reporting accuracy.
- Created BI dashboards to measure customer experience KPIs.
- Provided data-driven insights that improved CX operations and sales processes.
- Managed end-to-end project lifecycles, ensuring on-time delivery and stakeholder
satisfaction. - Optimized operational workflows and improved collaboration between teams.
- Conducted utilization analysis, enhancing resource allocation and planning.
- Led process automation initiatives to improve operational efficiency.
What motivates me is the opportunity to provide exceptional service that enhances customer satisfaction while driving strategic, data-driven processes for impactful results.
- Recognized as a leader who extracts 150% performance from every team member
- Known for pushing team potential beyond conventional boundaries
- Demonstrates rapid and efficient learning
- Takes full responsibility for processes and decisions
- Quickly adapts and internalizes complex information
- Acts as a strategic bridge between departments
- Facilitates seamless communication across different organizational units
- Jeff Bezos Simon Sinek
- Adam Grant, Steve Bartlett
- Dr. Brené Brown
When I’m not working, I enjoy exercising, walking in nature, listening to interesting lectures, or watching movies with friends at the cinema
Man’s Search for Meaning by Viktor Frankl.
I strive to continuously learn and grow, always seeking new knowledge. My goal is to serve others with dedication, bringing joy and enthusiasm to everything I do
Education
Education
2017 – 2021- B.Sc. Industrial Engineering and Management Ruppin Academic Center
2015 – 2016- Consulting and Organizational Diagnosis Studies Haifa University
2008 – 2010- Master of Business Administration (MBA) Bar-Ilan University
1999 – 2003- B.A. Social Sciences Bar-Ilan University
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