Roy Saban

• Provided support in the form of email, tickets, and online sessions.

• Supporting currently released software versions and software development. Functioning, often as a one-man group.

• Acts as a focal point for solutions support customers for problem resolution while interacting across tac teams, DevOps, and vendors.

• Utilizes moderate to complex lab setups to recreate and solve problems.

• Supports tac engineers, business units, advanced service field engineers and sales teams.

• Received and submitted new bugs and feature requests to resolve issues encounter by customers.

• Provided support documentation by updating the corporate knowledge base when new issues.

• Helping sales executives in making the technical presentations of the products.

• Visiting the customers along with the sales executive for the technical details of the product.

• Support the sales staff in achieving the targets. 4. Organize demonstrations of the product to target the sales opportunities.

• Plan and execute SaaS implementation projects from start to finish.

• Provide product education & training with attention to details.

• Point of Contact for new and existing customers.

• Characterization On-boarding and OJT processes for partners.

• Working closely with IT/Dev teams to develop and implement resources for new LMS features.

• Training flight attendants in the air after a basic/business course.

• Transfer of professional knowledge to the new flight attendants, while flying.

• Granting certification to flight attendants who have successfully passed the certification flights.

• Providing service to the company’s first-class and business class customers.

• The ability to cope with extreme situations, and provide solutions to problems on the ground.

• Ability to work in a team, courtesy patience and representative appearance.

• Ready at all times to exercise professional knowledge about emergency, security and first aid.

• Working unconventional hours.