Roy Saban

Technical support engineer / customer success engineer / Technical account manager

there is no losing only winning and learning

Roy Saban
| Technical support engineer / customer success engineer / Technical account manager
there is no losing only winning and learning

• Technical Support

• Software Implementation

• Customer Success

• Technical Training

• Training and deployment

• Computer Software Training

• Pre-sales


• Parenthood

• Compassion

• Determination

• Dedication

• Persistence

My Career story

A team player that can also work independently, in a remote environment.

Multitask with the ability to work in a dynamic environment.

Creative thinker, independent worker, and problem solver.

Always learning, approaches each interaction with an open mind, great listener and hands-on.

Experience writing technical documentation.

Strong verbal and written communication skills with the ability to effectively communicate across a broad range of technical and nontechnical people.

Experience working with Windows & MS Office and hands-on experience with cloud (AWS & Azure) based platforms.

Knowledge in Jira/Confluence, SharePoint.

Work Experience

2021 - 2023
Senior Customer support engineer at Igentify

• Provided support in the form of email, tickets, and online sessions.

• Supporting currently released software versions and software development. Functioning, often as a one-man group.

• Acts as a focal point for solutions support customers for problem resolution while interacting across tac teams, DevOps, and vendors.

• Utilizes moderate to complex lab setups to recreate and solve problems.

• Supports tac engineers, business units, advanced service field engineers and sales teams.

• Received and submitted new bugs and feature requests to resolve issues encounter by customers.

• Provided support documentation by updating the corporate knowledge base when new issues.

2020 - 2021
Customer success & support engineer at Blossom-KC

• Helping sales executives in making the technical presentations of the products.

• Visiting the customers along with the sales executive for the technical details of the product.

• Support the sales staff in achieving the targets. 4. Organize demonstrations of the product to target the sales opportunities.

• Plan and execute SaaS implementation projects from start to finish.

• Provide product education & training with attention to details.

• Point of Contact for new and existing customers.

• Characterization On-boarding and OJT processes for partners.

• Working closely with IT/Dev teams to develop and implement resources for new LMS features.

2014 - 2019
Aerial Guide/Examiner for Economy Class and Business Class and Senior (first class) air steward El-Al Israel

• Training flight attendants in the air after a basic/business course.

• Transfer of professional knowledge to the new flight attendants, while flying.

• Granting certification to flight attendants who have successfully passed the certification flights.

• Providing service to the company’s first-class and business class customers.

• The ability to cope with extreme situations, and provide solutions to problems on the ground.

• Ability to work in a team, courtesy patience and representative appearance.

• Ready at all times to exercise professional knowledge about emergency, security and first aid.

• Working unconventional hours.

Something Special I've Done

Brazilian Jiujitsu blackbelt after a journey of 15 years



1999-2003: Graduated from Ort “Ramat Yosef”, Bat Yam. Technological certificate specializing in systems design and programming – administrative systems.

Military Service


Me on T.V



My Publications

| hxcroy@hotmail.com
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