Shai Klein
Team Lead - Chargeback Operations
Finds tremendous satisfaction in dealing with complex challenges
My Career story
My First success was in the the Aviation Security.
A sentence that is leading me over the years is “Today’s compromise is the new norm for tomorrow”.
I do not compromise on my professionalism and the trust I demand from my team.
I believe that knowledge is power, and excel at making decisions under pressure. At the beginning of my journey as a team leader, I realized that I had a strong need to teach and shape teams.
As part of my work, I had the opportunity to establish a team of workers in the Philippines, while instructing, studying and building work processes.
I feel that managing employees is my comfort zone, and I have proven success in managing international employees in multi cultural environments.
At the same time, I feel comfortable in a changing environment that requires constant decision making.
Thanks to my human relations, together with my managerial experience, I had the opportunity to learn a new field, and manage employees in Israel and abroad.
In the last year I was working as a manager of operation team in Israel and abroad.
Work Experience
• Leading a team of 40 employees, both in-house and offshore (Philippines)
• Managing company operations in a changing and dynamic environment
• Problem solving while prioritizing tasks and special projects
• Improving company products to add value to our customers
• Writing and Instructing team members with operations procedures and products
• Leading a team of 40 employees
• Working in multiply interfaces environment
• Overall responsibility for aircraft and passenger security and safety
• Analyze risks, conduct security programs for airports around the world, write security plans and manage relationships with authorities in various countries and different cultures
• Responsible for security staff safety at the destinations, as well as for office security and securing information
• Carry out office and field work, make decision under pressure and uncertainty conditions, manage emergencies in an unfamiliar environment
• Prepared and managed security inspection at various airports worldwide, worked in different environments in compliance with objectives and tight schedules, while making real-time decisions
• Managed the unit’s training and qualification programs. Member of a team engaged in establishment, training and implementation as part of El Al Station opening in Sao Paulo, Brazil
Handled passenger and cargo security at El Al station in Frankfurt
Education
Education
2020 – Security managers course – Israeli Police certificate – Ariel University.
2011-2013 – Bachelor of General Studies, majoring in Political Science – Bar-Ilan University.
2006-2007 – Economics and Management courses – Ruppin Academic Center.
Military Service
1996-2000 – Photographer, Aerial Photographer and Laboratory Manager – IDF Intelligence Corps, Southern Command
• Engaged in photography, film development and recruits’ training
• Prepared field files for various units via graphic software
• The service included half a year of standing army
• Demobilization rank: First Sergeant
Computer Skills
Proficient with MS Office and Internet applications
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