Image 357 - Shai Klein

Shai Klein

Team Lead - Chargeback Operations

Finds tremendous satisfaction in dealing with complex challenges

Shai Klein
| Team Lead - Chargeback Operations
Finds tremendous satisfaction in dealing with complex challenges

• Multi Cultural Team Management

• Operation Management

• Risk Assessment

• Instructing and Training

• Projects Management

• Homeland Security

• Aviation Security

• Security Operations


Finds tremendous satisfaction in dealing with complex challenges


• Professionalism

• Trust

• Initiative

• Diligence

• Self-Confidence

My Career story

My First success was in the the Aviation Security.

A sentence that is leading me over the years is “Today’s compromise is the new norm for tomorrow”.

I do not compromise on my professionalism and the trust I demand from my team.

I believe that knowledge is power, and excel at making decisions under pressure. At the beginning of my journey as a team leader, I realized that I had a strong need to teach and shape teams.

As part of my work, I had the opportunity to establish a team of workers in the Philippines, while instructing, studying and building work processes.

I feel that managing employees is my comfort zone, and I have proven success in managing international employees in multi cultural environments.

At the same time, I feel comfortable in a changing environment that requires constant decision making.

Thanks to my human relations, together with my managerial experience, I had the opportunity to learn a new field, and manage employees in Israel and abroad.

In the last year I was working as a manager of operation team in Israel and abroad.

Work Experience

2021 - Present
Team Lead – Chargebacks Operations – Justt

• Leading a team of 40 employees, both in-house and offshore (Philippines)
• Managing company operations in a changing and dynamic environment
• Problem solving while prioritizing tasks and special projects
• Improving company products to add value to our customers
• Writing and Instructing team members with operations procedures and products

2014 - 2021
Deputy Chief Security Officer – El Al Israel Airlines

• Leading a team of 40 employees
• Working in multiply interfaces environment
• Overall responsibility for aircraft and passenger security and safety
• Analyze risks, conduct security programs for airports around the world, write security plans and manage relationships with authorities in various countries and different cultures
• Responsible for security staff safety at the destinations, as well as for office security and securing information
• Carry out office and field work, make decision under pressure and uncertainty conditions, manage emergencies in an unfamiliar environment

2006 - 2014
Flight Manager, El Al Israel Airlines

• Prepared and managed security inspection at various airports worldwide, worked in different environments in compliance with objectives and tight schedules, while making real-time decisions
• Managed the unit’s training and qualification programs. Member of a team engaged in establishment, training and implementation as part of El Al Station opening in Sao Paulo, Brazil

2002 - 2005
Senior Assistant to Chief Security Officer – Frankfurt Station, El Al Israel Airlines; Israeli resident locally employed at the Israeli Embassy in Germany

Handled passenger and cargo security at El Al station in Frankfurt

2000 - 2001
Security Inspector – Israel Airports Authority
What drives me?

Again and again I find satisfaction when there is meaning, interest, and contribution to another

What do people say about me?

“What would my manager say about me?”

First and foremost, Shai is kind, honest, and reliable. I knew that if I asked him to take something, he would not only make it happen, but would be on top of things and this provided me, his colleagues and his reports peace of mind. Additionally, Shai always knew how to zoom out, and approach tasks and challenges from a ‘big-picture’ perspective, which was very helpful in trying to get to the root of the challenge, and its optimal solution.



2020 – Security managers course – Israeli Police certificate – Ariel University.
2011-2013 – Bachelor of General Studies, majoring in Political Science – Bar-Ilan University.
2006-2007 – Economics and Management courses – Ruppin Academic Center.

Military Service

1996-2000 – Photographer, Aerial Photographer and Laboratory Manager – IDF Intelligence Corps, Southern Command

• Engaged in photography, film development and recruits’ training
• Prepared field files for various units via graphic software
• The service included half a year of standing army
• Demobilization rank: First Sergeant

Computer Skills

Proficient with MS Office and Internet applications


Me on T.V



My Publications

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