Suzi Grinboim
Results-driven Operational Manager
Joyful spirit, trustworthy manager, sweeping presence.
- Operational Strategy Development
- Engaging Leadership
- Customer Support-Centric Design
- Process Optimization
- Data-Driven Decision Making
- Strong interpersonal communication’
I am dedicated to creating an environment where employees can thrive and excel in a dynamic and ever-evolving market. By fostering collaboration, empowerment, and innovation, I strive to build a workplace where individuals feel supported and inspired to achieve their best.
I am driven by the belief that our ultimate purpose is to serve those who serve others, enabling teams to deliver exceptional value and create meaningful customer experiences. Through collaboration, empathy, and strategic focus, I aim to help customers achieve better engagement, satisfaction, and fulfillment, making a lasting impact on their journeys. Together, we can turn challenges into opportunities and build a future where success is shared by all.
Joyful spirit, the privilege of serving, wisdom, and continuous learning.
My Career story
My career journey stems from my natural curiosity, always asking questions, learning, and growing. I started my path by managing frameworks for people with special needs and overseeing diverse educational systems. I worked in organizational consulting and business management until I realized there was a huge need for scientific and structured methods to add to my toolset. Since then, I have focused on data research and managing cross-company processes.
My success lies in my ability to create data structures for generating intelligent reports for both internal and external clients. I have the capability to understand processes and integrate them across all systems. I manage the customer journey from the moment they purchase a product to the renewal of their agreement.
Today, the data I provide, which serves as the basis for decision-making, is 95% accurate, and customer satisfaction with the service stands at 98%. This represents an incredible improvement
Work Experience
R&D Operations Manager & Data Team
Leader
- Led business and operational strategy, integrating data insights to drive product innovation and efficiency.
- Managed technical and business processes within the development department, ensuring seamless execution across systems.
- Streamlined business processes and led company-wide operational initiatives to improve performance.
- Managed and optimized CRM systems across departments, ensuring system health, configuration, and automation workflows.
- Led the global operations, data, and Support teams, driving alignment across company projects and teams.
- Led data strategy to analyze business conversion rates, evaluating the impact of marketing campaigns, sales processes, and department performance.
- Provided regular updates to the CEO and key stakeholders, delivering insights into departmental impacts and operational success.
- Managed data strategy and analysis, overseeing a team of analysts and data engineers.
- Led data quality initiatives, standardizing processes across departments.
- Used data insights to continuously improve support workflows, increasing productivity by 45% and boosting customer satisfaction rates.
- Implemented data cleansing and validation protocols, increasing reporting accuracy by 30%.
- Led research initiatives for customer success and pedagogical teams to analyze customer journeys and behavior and enhance the overall platform experience.
- Led communications with customers to inform them of any product changes, ensuring they can fully utilize the new features.
- Conducted customer inquiries to understand their needs, desires, and pain points, identifying areas where the product could deliver additional value.
- Developed and implemented data-driven operational strategies, resulting in 98% customer satisfaction.
- Led support international team to conduct customer onboarding and implementation processes, ensuring SLA compliance.
- Led Tier 1 support team, addressing customer inquiries and ensuring high levels of service and satisfaction.
- Managed product strategy to increase customer engagement and increased product usage.
- Spearheaded customer onboarding and implementation processes, optimizing workflow for earlier product adoption.
- Planned and directed international broadcasting for the league product.
- Spearheaded cross-departmental data analysis, identifying key performance drivers
- Established data cleansing and validation protocols, enhancing reporting accuracy
- Translated complex business requirements into actionable operational insights
- Created compelling operational reports and dashboards for executive decision-making
- Managed end-to-end project lifecycles, ensuring on-time delivery and stakeholder satisfaction.
- Implemented operational management systems to improve collaboration and information sharing.
- Conducted utilization analysis to optimize resource allocation and production planning.
- Mentored and supported project managers in task execution and strategic prioritization, fostering a culture of excellence and efficiency within the team.
- Drove business growth through effective project management and customer relationship nurturing, consistently meeting and exceeding corporate targets.
What motivates me is the opportunity to provide exceptional service that enhances customer satisfaction while driving strategic, data-driven processes for impactful results.
- Recognized as a leader who extracts 150% performance from every team member
- Known for pushing team potential beyond conventional boundaries
- Demonstrates rapid and efficient learning
- Takes full responsibility for processes and decisions
- Quickly adapts and internalizes complex information
- Acts as a strategic bridge between departments
- Facilitates seamless communication across different organizational units
- Jeff Bezos Simon Sinek
- Adam Grant, Steve Bartlett
- Dr. Brené Brown
When I’m not working, I enjoy exercising, walking in nature, listening to interesting lectures, or watching movies with friends at the cinema
Man’s Search for Meaning by Viktor Frankl.
I strive to continuously learn and grow, always seeking new knowledge. My goal is to serve others with dedication, bringing joy and enthusiasm to everything I do
Education
Education
2017 – 2021- B.Sc. Industrial Engineering and Management Ruppin Academic Center
2015 – 2016- Consulting and Organizational Diagnosis Studies Haifa University
2008 – 2010- Master of Business Administration (MBA) Bar-Ilan University
1999 – 2003- B.A. Social Sciences Bar-Ilan University
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