Zoharit Ben Zvi
Director of Customer Success and Presales
Unveiling the gifts in every challenge
My Career story
Since a very early age, I have been curious about how things work, asking many whys, hows and solving puzzles. I grew up in 4 different countries, not only learning various languages and cultures but becoming a very flexible and easy-going person. My dream was to help people and businesses by combining technology and emotional intelligence. After I graduated from high school, it was clear to everyone that I would become an engineer. My career started in Business Applications, managing ERP and CRM projects, MIS teams and finally the entire business application group. 10 years ago, I fell in love with the business action! I started as a presale and quickly moved up the ladder to managing presales and CSM teams, and later on, sales teams.
Work Experience
- Responsible for Global support, managing an offshore team of 10
employees - Responsible for Onboarding new customers, rebuilding the
Onboarding team and processes - Responsible for EMEA Customers Renewal, Retention and Growth
- Responsible for EMEA new revenue, reporting to CRO
- Managing a team of 6 sales directors and 4 presales covering
both field and inside sales - Managing Partners Business in the region
- Introducing new processes and implementing new ideas to
improve EMEA’s results - Working closely with Product, Marketing, R&D, ELT and CS
- Started as a presale and moved to managerial positions in
presales and customer success - Worked both with inside sales and field sales
- Managed Customer success and Presale teams in Israel and in
Europe - Delivered demos and POCs to customer all over Europe
- Managing a team of 5-10 people
- Responsible for achieving business targets, both on new revenue
and revenue retention - Working closely with Sales, Product, Marketing, R&D, ELT
- Managing the implementation of Microsoft AX and Microsoft
CRM Dynamix to more than 100 users, leading all the project
activities - Responsible for the project budget and successful go-live
- Managing external and internal resources
- Responsible for on-going maintenance of the ERP and CRM
systems after go-live
- Responsible for finance, logistics, Sales and HR applications,
managed in Oracle eBS (ERP) - Managing a group of 20 people with 4 team leaders
- Managing the business applications support team
- The role included: managing requests from the business, working
with senior management on roadmap and priorities, managing
projects such as rollouts of acquired companies - Member of the MIS management team
- Responsible for all business applications within the company
- I implemented Salesforce.com on my own, for 40 users globally
- Responsible for implementing Oracle CRM globally
- Responsible for all ERP reports and BI – working closely with
senior management
Consultant specialized in CRM and Logistics modules of Oracle eBS,
working for different Oracle customers in Israel
Education
Education
1993 – 1997: Technion, B.Sc. in Information Technologies – graduated with Excellence
Military Service
1997 – 1999: Intelligence Corps – 81, Serves in the army, as an Engineer implementing PDM and ERP systems
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